Customer Protection & Guarantee

14-Day Action-Based Working Guarantee & 3-Tier Defect Cure Remedy

Every OCTOshopX perpetual license is backed by our 14-Day Action-Based Working Guarantee and 3-Tier Defect Cure Remedy, alongside a 1 Free Live SKU Makeover trial before you buy.

B2B Commercial Software License & 3-Tier Defect Cure Remedy

All OCTOplux perpetual desktop licenses are governed as B2B Commercial Software Transactions with Immediate Digital Execution upon license key issuance. We encourage all merchants to test OCTOshopX Free ($0.00) for a live SKU makeover before purchasing.

We back our software with an enforceable 14-Day Action-Based Working Guarantee and 3-Tier Defect Cure Protocol:

Tier 1 — Rapid Engineering Diagnostic: Customer may report reproducible technical discrepancies to our Online Support Desk within 14 days of purchase with relevant system diagnostics.
Tier 2 — Code-Level Patch: Company engineering delivers a software update or configuration fix to resolve verified runtime incompatibilities with supported platforms.
Tier 3 — Resolution Remedy: If a reproducible defect cannot be remedied after verified diagnostic coordination, Company will issue an appropriate commercial remedy. Unauthorized payment chargebacks without invoking the cure protocol result in immediate license key revocation.

Have a Billing or Technical Question?

Contact our engineering desk directly through our Online Support Desk. Inquiries are logged with a tracking ticket ID.

Verified Digital License Governance & Customer Protection

5-Pillar EULA & Local-First Liability Shield

Every OCTOplux desktop release is governed by transparent B2B commercial license terms, local-first credential custody, fair usage domain-slot telemetry, and our 3-Tier Defect Cure Remedy.

Pillar 1 ("AS-IS" UCC Disclaimer — Immediate Digital Execution & License Activation)

Software is provided "AS-IS" without implied warranties under the Uniform Commercial Code (UCC), with Immediate Digital Execution & License Activation upon instant license key delivery.

Pillar 2 ($0.00 Free / Actual License Fee Paid Hard Liability Cap — B2B Commercial Software Transaction)

Governed as a B2B Commercial Software Transaction; total cumulative liability is strictly capped at $0.00 for Free Forever utilities (OCTOvaultX / OCTOguardX Free) or the actual one-time license fee paid.

Pillar 3 (Shared 3-2-1 User Backup Verification Duty — Free Trial Verification Prior to Purchase)

Includes Free Trial Verification Prior to Purchase (1 Free Live SKU Makeover) and shared 3-2-1 user backup verification duty alongside OCTOplux's automated local undo snapshots.

Pillar 4 (100% Local-First / Zero Cloud Data Custody — 3-Tier Defect Cure Remedy)

100% of store credentials, API keys, and backups reside locally on the user's machine (Zero Cloud Data Custody by OCTOplux), backed by our 3-Tier Defect Cure Remedy.

Pillar 5 (Fair Usage, Domain-Slot Telemetry & Automatic License Revocation / Kill-Switch Exemption)

OCTOshopX, OCTOvaultX, and OCTOguardX verify license entitlement and bound .myshopify.com store domains against OCTOplux's license server (1 Store for Standard Pro, 10 Stores for Agency). OCTOplux reserves the unconditional right to immediately suspend or permanently revoke (status: "revoked" or "past_due") any license key—automatically disabling execution of the local software binary without prior notice or liability—in the event of: (a) a payment refund, credit card chargeback, or unpaid installment (4-Pay / split-pay default); (b) public leaking, unauthorized sharing, resale, or concurrent multi-party abuse of a license key; or (c) tampering with or abusing the license verification API. Revoking a desktop software license only disables future execution of the local OCTOshopX software tool and never deletes or alters HTML/images already published to the merchant's Shopify store.